Refund and Returns Policy

Fraimage Novelties Trading Co LLC

Thank you for shopping with Fraimage Novelties Trading Co LLC. We hope you love your new home decor items. If you are not completely satisfied with your purchase, we are here to help.

Returns and Exchanges

  • You have 30 calendar days from receiving your item to request a return or exchange.
  • To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • All our items are mirrors, so please handle them with care to avoid damage.

Return Process

  1. Contact us at
  2. Email: info@decorhills.com or Phone: +971 52 100 3164 within 30 days of receiving your item to initiate a return or exchange. Please include your order number and the reason for the return.
  3. We will provide you with a return authorization and instructions on how to send your item back to us.
  4. Once we receive your item, we will inspect it and notify you of the status of your refund or exchange.

Refunds

  • If your return is approved, we will initiate a refund to your original method of payment.
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
  • Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

  • If you need to exchange an item for a different size or color, please let us know. We will process the exchange once we receive the original item.
  • You will be responsible for the shipping costs associated with returning the original item and sending the new item.

Damaged or Defective Items

  • If you received a damaged or defective item, please contact us immediately at Email: info@decorhills.com or Phone: +971 52 100 3164 with your order number and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Fraimage Novelties Trading Co LLC
Email: info@decorhills.com
Phone: +971 52 100 3164

Thank you for choosing Fraimage Novelties Trading Co LLC. We appreciate your business and are committed to providing you with high-quality home decor items.

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